By booking a service with our mobile detailing business, you agree to the following terms and conditions. Our goal is to be transparent and fair, ensuring a great experience for all our clients.

Bookings

To secure your booking and cover a portion of our costs in the event of a last-minute cancellation, a 10% non-refundable deposit is required. Bookings can be made via WhatsApp, text message, or email.

To ensure a smooth service and avoid impacting other clients, please be ready at the scheduled time. If you are more than 15 minutes late, we reserve the right to reschedule your appointment.

Pricing and Quotations

All prices quoted are based on the information you provide and our assessment of the vehicle’s condition. We reserve the right to amend the final price if the vehicle’s condition is significantly worse than described (e.g., excessive pet hair, heavy soiling). Any additional charges will be communicated and agreed upon before work begins.

Client Responsibilities

To ensure a smooth service, please remove all personal items from your vehicle before our arrival. We also ask that you inform us of any pre-existing damage.

You must provide access to power and sufficient space to work around the vehicle, typically a minimum of 3 metres of clear space around it. Someone must be present to hand over the keys and discuss the work, and again at the end of the service to inspect and sign off on the completed work.

Vehicle Condition and Disclosure

You are responsible for disclosing any non-factory installed parts, including but not limited to aftermarket paint, wraps, decals, or electrical components, before the service begins. Failure to do so may impact our ability to perform the service to the highest standard, and we cannot be held liable for any issues arising from undisclosed modifications.

Weather Conditions

As a mobile service, our work is weather dependent. We reserve the right to reschedule appointments due to unsuitable conditions like rain or extreme temperatures (24°C or higher) that can negatively impact the detailing process. We will provide as much notice as possible and reschedule your appointment for the earliest opportunity.

Right to Refuse Service

We reserve the right to refuse service for any reason, including, but not limited to, vehicles in an unsafe or unsanitary condition.

Photos and Marketing

We may take before-and-after photos of your vehicle for our portfolio and marketing purposes (e.g., social media, website). We will not use photos that include your number plate or other personal information. We will obtain your explicit consent to use these photos for marketing purposes at the time of service.

Payments

We accept cash, credit/debit cards, and bank transfers. Payment is due upon completion of the service. In the case of overdue payments, we reserve the right to take appropriate action to recover the amount owed.

Satisfaction Commitment

We are dedicated to providing top-quality service. If you notice anything we’ve missed, please let us know within 24 hours, and we will make it right.

Complaints Procedure

In the event of a complaint, please contact us in writing via email or WhatsApp within 24 hours of the service completion. We will acknowledge your complaint within 48 hours and aim to provide a full response and proposed resolution within 5 working days.

Service Limitations

Please note that we do not offer engine steam cleaning; we only dress the engine. We also do not offer heavy mould removal as our process is not equipped for extensive mould throughout the vehicle. Light mould removal is acceptable, as long as it is not under the seats.

Liability

We are not responsible for any pre-existing conditions or damage, including but not limited to scratches, dents, or paint imperfections. We will take all reasonable care during our service. In the unlikely event of any new damage, we will assess it on a case-by-case basis. We are also not liable for any pre-existing electrical faults.

Insurance and Exclusions

We hold public liability insurance. We take great care when working on all vehicles, including those with non-factory parts such as decals, wraps, and aftermarket paint finishes. However, the durability of these components can vary, and we cannot guarantee their condition or longevity. We are also not responsible for discharged batteries unless our actions were the direct cause.

Lost Property and Valuables

Please ensure all valuable items are removed from your vehicle before we arrive. We cannot be held responsible for any valuables that are not explicitly entrusted to our care.

Cancellations and Rescheduling

Your 10% deposit is held against the cost of the service.

• One week’s notice or more: You can reschedule your appointment at no charge, or your deposit will be refunded.

• Less than one week’s notice: The deposit is forfeited.

• Within 48 hours of the appointment: A cancellation fee of 20% of the total service cost will be charged, with your deposit deducted from this total. This fee compensates for lost revenue and the costs associated with the reserved time.

Other

Additional charges may apply for pet hair removal or for oversized vehicles. These charges will be assessed on a case-by-case basis.

Gift Certificates

Gift certificates are available for purchase and can be redeemed for any of our services. Please note that gift certificates expire after 18 months.

Data Protection and Privacy

We collect personal information such as your name, address, contact details, and vehicle information for the sole purpose of providing our services and communicating with you. This data will be handled in accordance with GDPR regulations. We will not share your personal information with third parties without your explicit consent unless required by law. By booking our service, you consent to our collection and use of this information.

Severability

If any part of these terms and conditions is found to be illegal, unenforceable, or invalid, the remaining parts shall remain in full force and effect.